Terms of service
Welcome to Nelie Phie. These Terms of Service (“Terms”) govern your access to and use of the Nelie Phie website, online shop, digital content, physical products, and related services.
By accessing our website, creating an account, purchasing a product, downloading digital content, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
1. About Nelie Phie
Nelie Phie is an online shop offering digital and physical products, which may include e-books, guides, educational materials, downloadable resources, printed products, accessories, lifestyle products, and other items.
Throughout these Terms, “Nelie Phie,” “we,” “us,” and “our” refer to the operator of the Nelie Phie online shop. “You,” “customer,” and “user” refer to anyone accessing the website or purchasing our products.
Our legal business and contact information can be found in the Imprint/Legal Notice and other applicable sections of our website.
2. Eligibility
By using our website or making a purchase, you confirm that you are legally capable of entering into a binding contract.
If you are under the age required to enter into contracts independently in your country, you may use our services only with the permission and involvement of a parent or legal guardian where required by law.
3. Products and product information
We make reasonable efforts to ensure that product descriptions, photographs, illustrations, dimensions, prices, and other information displayed on our website are accurate.
However, colors and appearances may vary depending on your screen, device, lighting, or manufacturing process. Minor variations in physical products may therefore occur.
We reserve the right to modify or discontinue products, product descriptions, prices, and availability, subject to applicable law.
4. Digital products
Digital products may include e-books, PDFs, templates, guides, downloadable materials, educational resources, digital artwork, or other electronic content.
When purchasing a digital product, you receive a limited, personal, non-exclusive, non-transferable license to use the product for your own personal purposes unless the individual product description or license expressly states otherwise.
Purchasing a digital product does not transfer ownership of the intellectual property contained within that product.
Unless expressly authorized by us in writing, you may not:
- reproduce or redistribute digital products;
- resell, sublicense, rent, or commercially distribute them;
- upload them to file-sharing platforms;
- hare purchased files with other individuals;
- publish substantial portions of them online;
- claim our content as your own;
- remove copyright, trademark, or ownership notices; or
- use our products to create substantially identical competing products.
Unauthorized copying, distribution, resale, or commercial exploitation may constitute an infringement of our intellectual property rights.
5. Digital delivery
Digital products are generally delivered electronically after successful payment, for example through a download page, customer account, or email containing access instructions.
You are responsible for providing a correct email address and maintaining access to the device, software, and internet connection necessary to access your purchase.
If you experience a legitimate technical problem accessing a purchased digital product, please contact us so that we can reasonably assist you.
6. Physical products
Physical products will be shipped to the delivery address provided during checkout.
You are responsible for ensuring that your name, address, postal code, and other shipping information are complete and accurate.
Shipping times displayed on our website are estimates unless expressly stated otherwise. Delays may occur because of circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, or other disruptions.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
7. Prices and payment
All prices are displayed in the currency indicated on our website.
Applicable taxes, shipping charges, customs duties, or other fees will be displayed or handled as required by applicable law and according to the circumstances of the order.
Payment must be made through one of the payment methods offered during checkout.
You agree to provide accurate and complete payment and billing information and confirm that you are authorized to use the payment method provided.
We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, obvious pricing errors, or product unavailability.
8. Order acceptance
Submitting an order does not necessarily mean that we have accepted it.
The point at which a legally binding purchase contract is formed depends on the checkout process and applicable law. Where applicable, this may occur when we expressly accept your order, send an order confirmation constituting acceptance, provide the digital product, or dispatch the physical product.
If we cannot fulfill an order after payment has been received, any refund required by applicable law will be issued.
9. Cancellations, returns and refunds
Your rights regarding cancellations, returns, and refunds depend on the type of product purchased and applicable consumer protection law.
Physical products
Where applicable law provides a statutory withdrawal, cancellation, or return right, we will honor that right.
Any separate Return Policy, Refund Policy, or Cancellation Policy published by Nelie Phie forms part of these Terms.
Nothing in these Terms removes or restricts mandatory consumer rights.
Digital products
Digital products may be subject to different cancellation and withdrawal rules than physical products.
Where legally permitted, a statutory right of withdrawal for digital content may expire once delivery or access to the digital content begins, provided the customer has given any consent and acknowledgement required by applicable law.
We will not exclude a statutory right of withdrawal merely by stating that digital products are “non-refundable.”
Any rights you have under mandatory consumer law remain unaffected.
10. Defective or incorrect products
If you receive a damaged, defective, or incorrect physical product, please contact us within a reasonable period and provide the information reasonably necessary for us to investigate the issue, such as your order number and photographs of the item.
If a digital product is corrupted, inaccessible, materially defective, or not what was ordered, please contact us.
We will provide any repair, replacement, refund, price reduction, or other remedy required by applicable law.
11. Shipping and delivery
Available shipping destinations, estimated delivery periods, and shipping costs will be provided through our website or during checkout where applicable.
Risk of loss for physical products transfers in accordance with applicable law.
International customers may be responsible for customs duties, import taxes, or similar charges where legally applicable. Such charges are generally determined by the destination country's authorities and may not be controlled by Nelie Phie.
12. Promotional codes and discounts
Promotional codes, discounts, and special offers may be subject to additional conditions.
Unless otherwise stated, promotional offers cannot be exchanged for cash, may not be combined with other promotions, and may have expiration dates or eligibility requirements.
We reserve the right to cancel promotions that are used fraudulently or contrary to their stated conditions.
13. Intellectual property
Unless otherwise stated, the content associated with Nelie Phie—including branding, logos, product designs, written content, e-books, photographs, graphics, illustrations, website content, educational materials, and downloadable resources—is owned by or licensed to Nelie Phie and is protected by applicable intellectual property laws.
No content may be copied, reproduced, republished, sold, distributed, modified, or commercially exploited without prior written permission except where permitted by law.
The Nelie Phie name, branding, and associated designs may not be used in a manner that falsely suggests endorsement, partnership, sponsorship, or affiliation.
14. Educational and informational content
Some Nelie Phie products may contain educational, motivational, lifestyle, business, personal-development, wellness, or informational content.
Such content is provided for general educational and informational purposes and does not constitute individualized legal, financial, medical, psychological, tax, investment, or other regulated professional advice.
Results vary between individuals. Purchasing or using a Nelie Phie product does not guarantee any particular financial, business, personal, physical, or lifestyle outcome.
You remain responsible for your own decisions and actions.
15. User conduct
You agree not to use our website or services:
- for unlawful or fraudulent purposes;
- to violate another person's rights;
- to interfere with the operation or security of the website;
- to attempt unauthorized access to accounts or systems;
- to distribute malware or harmful software;
- to scrape or systematically extract website content without authorization;
- to impersonate another person; or
- to misuse our intellectual property.
We may restrict access to our services where reasonably necessary in response to serious violations of these Terms, subject to applicable law.
16. Accounts
If our website allows customer accounts, you are responsible for keeping your login credentials confidential and for activities conducted through your account to the extent permitted by law.
Please notify us promptly if you believe your account has been accessed without authorization.
We may suspend or terminate accounts used fraudulently, unlawfully, or in material violation of these Terms.
17. Third-party services
Our website may use or link to third-party services, including payment processors, shipping companies, social media platforms, analytics providers, or other external services.
Those third parties may operate under their own terms and privacy policies.
Nelie Phie is not responsible for independent third-party websites or services except where responsibility cannot legally be excluded.
18. Privacy
Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy to understand how personal information may be collected, used, stored, and protected.
19. Website availability
We aim to keep our website and services available and functioning properly. However, uninterrupted or error-free availability cannot always be guaranteed.
We may temporarily restrict access for maintenance, security, technical improvements, or circumstances outside our reasonable control.
Where legally permissible, we are not responsible for temporary interruptions that do not result from a breach of our legal obligations.
20. Limitation of liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not exclude liability that cannot legally be excluded, including liability for intentional misconduct or other categories protected under applicable mandatory law.
To the maximum extent legally permitted, Nelie Phie's liability will otherwise be determined according to applicable law.
Nothing in these Terms limits your mandatory statutory consumer rights.
21. Force majeure
Where permitted by law, we will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, war, civil unrest, government restrictions, major infrastructure failures, carrier disruptions, widespread internet outages, or similar extraordinary events.
This provision does not affect rights that cannot legally be excluded.
22. Changes to these terms
We may update these Terms from time to time to reflect changes to our business, products, website, technology, or legal obligations.
The updated Terms will be published on our website together with a revised “Last Updated” date.
Changes will not retroactively remove rights already acquired under an existing purchase contract unless legally permitted.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
Any invalid provision will be interpreted or replaced in accordance with applicable law as closely as possible to its intended legal purpose.
24. Governing law and consumer rights
These Terms and contractual relationships with Nelie Phie are governed by the law identified in our legally required business information and contractual documentation, subject to mandatory consumer protection rules.
If you are a consumer, any choice-of-law provision does not deprive you of mandatory protections granted to you under the law that would otherwise apply.
Any disputes will be handled by the courts having jurisdiction under applicable law. Nothing in these Terms requires a consumer to bring a claim exclusively before a court where such a requirement would be unlawful.