Shipping policy
Thank you for shopping with Nelie Phie. This Shipping Policy explains how orders for physical and digital products are processed and delivered. By placing an order through our online shop, you agree to the terms outlined below.
1. Physical Products
Order Processing
Orders containing physical products are generally processed within 2–5 business days after payment has been successfully received, unless otherwise stated on the individual product page.
Business days do not include weekends or public holidays.
During holidays, promotional periods, product launches, or periods of unusually high demand, processing times may be longer.
Shipping & Delivery
Shipping times and available delivery methods may vary depending on the destination, product, and shipping provider.
Estimated delivery times shown during checkout are estimates only and are not guaranteed unless expressly stated otherwise.
Nelie Phie is not responsible for delays caused by shipping carriers, customs authorities, severe weather, strikes, incorrect delivery information, or other circumstances outside our reasonable control.
Shipping Costs
Shipping costs, where applicable, are calculated and displayed during checkout before the order is completed.
Shipping charges may vary depending on the delivery destination, size and weight of the order, selected delivery method, and other applicable factors.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer, to the extent permitted by applicable law.
2. International Shipping
Where international shipping is available, orders may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these additional charges are the responsibility of the customer.
Customs processing may also result in delivery delays that are outside the control of Nelie Phie.
3. Lost, Delayed, or Damaged Shipments
If your physical order arrives damaged, appears to have been lost during shipping, or experiences a significant delivery issue, please contact us as soon as possible with your order information.
For damaged products, we may request photographs of the product and packaging so that we can investigate the issue.
We will make reasonable efforts to assist with shipping-related problems. Any remedies available to you under applicable consumer protection law remain unaffected.
4. Digital Products
Digital products do not require physical shipping.
Digital products may include, for example:
- E-books
- PDF documents
- Digital guides
- Workbooks
- Templates
- Downloadable educational materials
- Other digital files or resources
After successful payment, digital products will generally be made available through a download link, order confirmation page, customer account, email, or another delivery method specified at the time of purchase.
Please ensure that the email address provided during checkout is accurate.
5. Digital Delivery Issues
If you purchased a digital product but did not receive or cannot access it, please first check your email inbox and spam or junk folder.
If you continue to experience difficulties accessing your purchase, please contact Nelie Phie Customer Support with your name, order number, and the email address used for the purchase.
We will make reasonable efforts to restore access to a valid digital purchase.
6. Mixed Orders
If an order contains both physical and digital products, the digital products may be delivered electronically before the physical products are shipped.
Physical products will follow the processing and shipping terms described in this policy.
7. Incorrect or Incomplete Orders
If you receive an incorrect physical product or an item is missing from your order, please contact us promptly after receiving the package.
Please provide your order number and, where appropriate, photographs of the items received so that we can investigate and resolve the issue.
8. Changes to This Shipping Policy
Nelie Phie reserves the right to update or modify this Shipping Policy from time to time.
Any changes will become effective when the revised policy is published on our website, subject to applicable law. The policy applicable to an existing order will not be retroactively changed in a way that removes mandatory consumer rights.