Privacy policy
At Nelie Phie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our online shop, purchase digital or physical products, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Nelie Phie is an online shop offering digital and physical products.
Business/Website Owner: Nelie Phie
Business Address:
Email: nelie@neliephie.com
Website: www.neliephie.com
For questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.
2. Information We Collect
Depending on how you interact with our shop, we may collect and process information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number, where necessary
- Order and transaction information
- Products purchased or downloaded
- Payment and billing information
- Account information, if customer accounts are available
- Messages and information you provide when contacting us
- Newsletter or marketing preferences
- IP address
- Browser type and device information
- Website usage and interaction data
- Cookie and similar technology data
- Information necessary to prevent fraud, misuse, or security threats
Payment information may be processed directly by third-party payment providers. Nelie Phie may not receive or store your complete payment card details.
3. How We Collect Personal Information
We may collect personal information when you:
- Visit or browse our website
- Create a customer account
- Place an order
- Purchase or download a digital product
- Purchase a physical product
- Subscribe to our newsletter or marketing communications
- Contact customer service
- Submit a form
- Participate in a promotion or survey
- Interact with cookies or similar technologies
Certain technical information may also be collected automatically when you use our website.
4. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Deliver digital products
- Ship physical products
- Process payments and refunds
- Send order confirmations and transactional communications
- Provide customer support
- Respond to questions or requests
- Manage customer accounts
- Maintain business and accounting records
- Detect and prevent fraud or misuse
- Maintain and improve the security of our website
- Improve our products, services, and customer experience
- Analyze website performance and usage
- Send marketing communications where permitted
- Comply with legal, tax, accounting, and regulatory obligations
- Establish, exercise, or defend legal claims
! We do not sell your personal information !
5. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we process personal data only when we have an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a Contract: We process information necessary to process your order, provide purchased products, arrange delivery, and provide related customer service.
Legal Obligations: We may retain or process information where required for taxation, accounting, consumer protection, or other legal purposes.
Legitimate Interests: We may process certain information where necessary for legitimate business purposes, such as protecting our shop against fraud, securing our website, or improving our services, provided that these interests do not override your fundamental rights and freedoms.
Consent: Where required, we may ask for your consent before using certain cookies, sending marketing communications, or processing information for other optional purposes. You may withdraw your consent at any time.
6. Payments
Payments may be processed through third-party payment providers.
When you make a purchase, your payment provider may collect information necessary to complete the transaction. The processing of this information is also governed by the privacy policy of the relevant payment provider.
Payment providers used by Nelie Phie:
PayPal, Stripe, Klarna, Visa, Mastercard, American Express, Discover, Maestro
7. Digital Products
When you purchase a digital product, we may process information necessary to:
- Confirm your purchase
- Provide access to the product
- Deliver download links or digital files
- Maintain records of your purchase
- Provide customer support
- Prevent unauthorized or fraudulent access
Digital purchase records may be retained where necessary to comply with accounting, tax, contractual, or legal requirements.
8. Physical Products and Shipping
When you purchase a physical product, we process the information necessary to fulfill and deliver your order.
Your name, shipping address, and other information necessary for delivery may be shared with shipping companies, fulfillment providers, or other service providers involved in completing your order.
Shipping or fulfillment providers used: DHL
These providers receive only the information reasonably necessary to perform their services.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website and online shop to function correctly. Others may be used for preferences, analytics, advertising, or other optional purposes.
Where legally required, non-essential cookies will only be used after you have provided consent.
For more detailed information about the cookies used on our website, their purposes, providers, and duration, please refer to our Cookie Policy or cookie consent settings.
10. Analytics
We may use analytics services to understand how visitors interact with our website and to improve our services.
Depending on our website configuration, analytics providers may process information such as your IP address, device information, browser information, pages visited, and interactions with our website.
Analytics services used: "None"
Where required by law, analytics technologies will only be activated after obtaining your consent.
11. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address and related information to send you information about Nelie Phie products, offers, launches, or updates.
You may unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
12. Sharing Your Personal Information
We may share personal information with trusted service providers where necessary to operate our business, including:
- Website and e-commerce hosting providers
- Payment processors
- Shipping and fulfillment providers
- Email and newsletter providers
- Cloud and data storage providers
- Analytics providers
- IT and security providers
- Professional advisers, accountants, or legal advisers
- Government authorities where legally required
Service providers may process personal information only as permitted by applicable law and their contractual obligations.
We may also disclose information when necessary to comply with legal obligations, enforce our rights, prevent fraud, or protect the security of our business and customers.
13. International Data Transfers
Some service providers may process or store personal information outside your country or outside the European Economic Area.
Where required by applicable law, we take appropriate measures to ensure that international transfers of personal data are adequately protected. These measures may include adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
Certain order, transaction, invoice, and accounting records may need to be retained for longer periods due to legal or tax requirements.
When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.
15. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
16. Your Data Protection Rights
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.
Under the GDPR, these may include the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a competent data protection authority
- These rights may be subject to legal limitations or exceptions.
To exercise your rights, please contact us at:
nelie@neliephie.com
We may need to verify your identity before processing certain requests.
17. Right to Lodge a Complaint
If you are located in the European Union or European Economic Area and believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
You may generally contact the supervisory authority responsible for your habitual residence, workplace, or the location of the alleged infringement.
18. Children's Privacy
Our online shop is not intended to knowingly collect personal information from children below the applicable age of digital consent without appropriate authorization.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete or otherwise address the information.
19. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
Nelie Phie is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing personal information to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or legal obligations.
The current version will be published on our website together with the date it was last updated.
We encourage you to review this Privacy Policy periodically.