Cancellation policy
This Purchase Options & Cancellation Policy applies to purchases, memberships, subscriptions, digital products, and other products or services offered through our online shop www.neliephie.com.
By completing a purchase or starting a subscription, you agree to the purchase, payment, renewal, and cancellation conditions described below, subject to any mandatory consumer rights applicable to you.
1. Purchase Options
Depending on the product or service selected, we may offer:
- One-time purchases
- Monthly subscriptions or memberships
- Multi-month subscription plans
- Ongoing subscriptions
- Digital products and downloads
- Community memberships
- Coaching or other digital services
The price, billing frequency, included benefits, and applicable purchase conditions will be displayed on the relevant product page or during checkout.
2. One-Time Purchases
Products identified as a one-time purchase are charged once at checkout and do not automatically renew.
Any future purchase must be made separately unless otherwise clearly stated before checkout.
3. Subscription Purchases
Products or memberships offered as subscriptions are billed according to the billing frequency selected at checkout.
By purchasing a subscription, you authorize us and our payment service providers to automatically charge your selected payment method for recurring payments until the subscription is cancelled.
The applicable price and billing frequency will be disclosed before you complete your purchase.
4. Automatic Renewal
Unless otherwise stated, subscriptions automatically renew at the end of each billing period.
For example, a monthly subscription will generally renew each month until cancelled.
You are responsible for cancelling your subscription before the next renewal date if you do not wish to be charged for another billing period.
Where required by applicable law, we will provide any necessary renewal or price-change notices.
5. Cancelling a Subscription
Subscriptions may be cancelled at any time, unless a different cancellation condition was clearly disclosed before purchase.
Cancellation may be requested through the cancellation method provided in your customer account or by contacting us using the contact information provided on our website.
Your cancellation becomes effective for future renewal periods. Unless otherwise stated or required by law, cancelling a subscription does not automatically refund payments that have already been processed.
After cancellation, you may continue to receive access to the applicable membership or subscription benefits until the end of the period for which you have already paid, unless otherwise specified.
No further recurring payments will be charged after the cancellation becomes effective.
6. Multi-Month and Ongoing Plans
Where we offer monthly, three-month, unlimited, or other membership options, the exact payment and renewal conditions applicable to the selected plan will be displayed before purchase.
If a plan permits cancellation at any time, you may submit a cancellation request without having to provide a reason. Cancellation prevents future renewals but does not normally terminate or refund a billing period that has already begun, except where required by law.
7. Digital Products
Digital products may include E-Books, PDFs, downloadable guides, worksheets, templates, educational resources, courses, or other digital content.
Because digital products can be delivered or made accessible immediately after purchase, cancellation, withdrawal, and refund rights may differ from those applying to physical products.
Where applicable law permits a statutory right of withdrawal to be lost after immediate delivery of digital content, this will only apply where the legally required conditions have been satisfied, including any required express consent or acknowledgement from the customer.
Nothing in this Policy limits statutory rights that cannot legally be excluded.
8. Refunds
Cancellation of a subscription does not automatically entitle the customer to a refund for a payment already completed.
Refund requests will be handled according to our Refund Policy and applicable consumer law.
If we are legally required to provide a refund, withdrawal right, remedy, or other consumer protection, those legal rights take priority over any conflicting provision of this Policy.
9. Failed Payments
If a recurring payment cannot be processed, we or our payment provider may attempt to process the payment again.
Access to paid membership features or services may be temporarily restricted if payment remains outstanding.
Customers are responsible for maintaining accurate and current billing and payment information.
10. Price Changes
We may change subscription prices from time to time.
Changes to the price of an existing recurring subscription will be communicated in advance where required by applicable law. Customers will have any cancellation rights required by applicable law before a new price takes effect.
11. Promotions and Discounts
Promotional prices, discount codes, introductory offers, or special membership rates may be subject to additional conditions disclosed when the offer is presented.
Unless otherwise stated, a temporary discount does not permanently change the standard renewal price of a subscription.
12. Termination by Us
We may suspend or terminate a subscription or membership where a customer materially violates our Terms of Use, engages in fraudulent activity, abuses the Community or our services, shares restricted membership access, or otherwise materially breaches the conditions associated with the purchase.
Any refund following such termination will be determined in accordance with applicable law and our Refund Policy.
13. Consumer Rights
Nothing in this Policy is intended to restrict rights provided to consumers under applicable law.
Customers may have statutory cancellation, withdrawal, refund, conformity, or other consumer rights depending on their country of residence and the type of product or service purchased.
Where mandatory consumer protection law conflicts with this Policy, the mandatory legal provisions will apply.
14. Changes to This Policy
We may update this Purchase Options & Cancellation Policy to reflect changes to our products, subscriptions, business practices, or legal obligations.
The most current version will be published on our website with an updated revision date. Material changes affecting existing subscriptions will be communicated where required by law.
15. Contact
To cancel a subscription or ask a question about your purchase, billing, or subscription, please contact us using the contact information provided on our website.
When contacting us regarding a subscription, please provide sufficient information for us to identify the relevant account or order.
By purchasing a subscription or other product from our Shop, you acknowledge that you have read and agreed to the purchase conditions applicable to your selected product, including any recurring billing terms disclosed before checkout.